What our clients say about us
LilyFounder and Behaviourist
I've been training with Lily now for about 6 months on a 121 basis and I always learn something new each time. She stands out for me because she seems to genuinely understand Luna, what gets her overexcited and frustrated and what training strategies work best to set her up for success. Since training with Lily I feel like I'm better able to connect with Luna and more inclined to have patience when training. My confidence as a handler has grown as a result. I would highly recommend Lily to anyone who wants to build a good relationship with their dog and have some fun in the process.
- Tess Torjussen
I contacted Lily as we are struggling with our super excitable large (50kg) dog and his lack of attention around other dogs. We have had a single 1-2-1 consultation and already feel we can achieve our goal of being able to walk our Huey around other dogs without him running off to play! Lily is so kind, reassuring and understanding of the issues we are having with Huey (it causes me a great amount of anxiety when walking him even on a lead as he pulls over to greet other dogs even when it's not reciprocated!) Lily has a wealth of knowledge, we learnt so much during our consultation.We are all looking forward to future classes, supervised walks and hopefully day care with Lily, she is fantastic!
- Maddie Daniel
Lily and the team are fantastic, I couldn’t recommend Suppawt Dog training enough! I made contact with Lily before we brought home our rescue dog - Klara. She was really helpful, giving us advice on what to do for the first day home. We’ve done 1-2-1 sessions and have just recently completed Level 1 - Life Skills. Thank you so so so much for giving us the confidence and reassurance with training Klara!
- Megan Renouf
Just finished 6 weeks puppy training course. It's made a massive difference to our pup , she gained in confidence and learnt to respond to commands which are taught in a fun way. will definitely go to other classes. Lily and her team are brilliant!
- Martin Fletcher
We have a reactive 2 year old lab who lunges and barks at other dogs. From a puppy he has been to training classes and we also sought 121 support from a behaviourist. We were still struggling to get to grips with managing his reactivity. I did a lot of research and learnt that it’s good to find an APBC registered trainer- my search took me to Suppawt and Lily. I contacted Lily with my concerns and she was so quick to respond. We met with her and she instantly understood our situation and could read our dogs behaviour. Within the first hour she was teaching us techniques to directly deal with his reactivity in a way that made sense. She didn’t just tell us what to do but showed us how and explained the reasons behind his behaviour and the techniques. I feel so much more confident in walking my boy and applying these techniques. I feel with Lily’s support we will be able to understand our dog and build a happier and more fulfilling relationship with him. I look forward to continuing our training with Suppawt, applying the techniques and giving my boy the happy life he deserves. It’s taken me a long time to find a trainer who truly understands me and my dog, I feel like I’ve got that with Lily and wish I’d found her sooner!
- Amanda Wilson
The course was great and gave us the skills with our puppy to get the confidence to let him off lead and for him to come back when called. He loves his walks even more now being able to run free and even with distractions of other dogs off lead we have the tools to get him to come straight back.No more chasing him round the house to get him in his crate either, just a simple "in your bed" and off he trots!Highly recommend the course.
- Angela Sutherland
We had Dan round for our second 1-2-1 session with Chip today to help with his leash reactivity. I would highly recommend Suppawt Dog Training for anyone looking for some help with their dog. Dan really takes the time to support and work at your dogs pace even when in the 1st visit he was barked at for about 15 mins straight . Dan joined Chip and I on a 1-2-1 walk today 3 weeks after our 1st session and we have really started to see the benefit of our training plan. We still have a way to go with Chip not reacting to everything but he met 2 other little dogs today and the improvements are coming and Walks with Chip are much more enjoyable compared to a few months ago. I look forward to joining the Suppawt Team for some supervised group walks in August with Chip to continue his socialising. Highly recommended for anyone worrying their dog may always be reactive. Thanks for your help Dan
- Chris Wiseman
Took our beautiful boy on a supervised walk with Dan this morning. Kai was overexcited, this was all due to the new surroundings and Seeing other furry friends. Kai is really difficult to control when this happens. Dan’s knowledge and tips on how to calm Kai down helped Kai so he could be included in the group walk.When we got to the end of the walk Kai had made friends with Luca and had figured out his relationships with the other three dogs.I will be doing another walk to get Kai used to seeing other dogs and to socialise him. I don't want to have t constant battles I have at the moment.
- Kerry Goddard
Dan has been helping us with our Lockdown puppy Arlo. He helped us see Arlo's reactivity in a new light and taught us some games to play with him that will help Arlo stay calmer in exciting situations. Dan was really patient and gave us lots of time - I definitely didn't feel rushed! After our 121 session we got a copy of Dan's assessment of Arlo along with his training plan and explanation of the games and some extra reading about trigger stacking (and lots more ) - this was great as there was a lot to take in at the time so It was helpful to be able to look back over everything. Arlo is responding well to the games and although we all have lots to work on, the games have already proven so useful. we have faced situations already where Arlo would normally get way too excited and we were able to keep his levels much lower enabling him to walk calmly past cows, cats and dogs!
- Suzo Close
Have been on a number of the supervised Norwich walks now and the progress my dog Bella has made on these walks has been incredible. The support we’ve received whilst on these walks has been amazing as well and given both me and her the confidence boost we needed to face some of her issues! I always look forward to the next walk and will definitely be bringing her along to many more walks! Thanks for all your support so far!
- Charlotte Warman
Took my 6 month old cocker spaniel to their gundog socialisation session - and to say I was nervous was an understatement. Because of lockdown, Merlin hasn’t met many other dogs aside from my Rhodesian, and she’s not big on playing, so I was worried about how he’d behave. It was AMAZING! Controlled fun, toys, a pond to get nice and muddy in, and a big field for the dogs to all run around and play in. The trainer was there to step in if needed (it wasn’t) I loved it - and Merlin loved it even more - we’ll Definitley be back!
- Alexandria Vineyard
I have a Romanian rescue, Felix, who was reacting to anything and everything that moved, so Mark came over and we have a couple of 1 2 1 sessions. Felix was first taught about the clicker, boundary mat and that coming back to me was better than running away. We then went out for a walk so mark could see how Felix reacted to the outside world and by the time we came home Felix was walking on a loose lead and not reacting much at all to things he would normally like to chase ! Would recommend mark, he is patient and explains everything until you get it.
- Claire Neal
Mark came to my garden to meet my Rommie Rescue pup. she is very reactive and frightened of just about everything. her bucket was at permanent overflow and she could not relax in the day, let alone sleep. 3 weeks on, I have a much calmer, more relaxed dog that now has periods of sleep during the day. Awesome backup since Mark visited. Laika has an awfully long way to go before she can accept that no human being is going to hurt her. Knowing Mark is a message or phone call away when things get tough is very reassuring and gives me the belief and confidence to help Laika overcome her fears and past traumas. Very comprehensive personal training plan too.
- Kelly Whitmore
We have a 4 Yr old sproodle who had a few scary encounters as a pup. His anxiety at being out, and around anything moving, turned into reactivity with lunging and barking. We couldn't go anywhere, we couldn't have friends around or leave him alone. I had to change my shifts to work nights. We took advice from 'trainers' and the situation just kept getting worse. We were all broken and feeling hopeless in regard to how to help our boy. Then we met Mark after asking friends in the village. I was sceptical as nothing had worked....up until then. Mark spent time with us first really. He got to understand us and worked out how to help us, help Milo. He then met Milo and after a noisy barking and lunging first meeting things started to change for the better. Mark taught us the importance of positive reinforcement. Playing games, stimulating his brain, high value treats, distance training, distraction work, the list goes on. Everything was geared to improve the confidence of not only Milo but us too. No more shakey bottles or water squirters. No shouting at him or tugging his lead. The halti was binned. We never believed in any of that anyway so luckily never really invested much effort in it. We were consistent for the first time ever. It's been a few months and still a work in progress but....he now has a bigger bucket!! He can walk with other dogs around with an appropriate distance, he hardly barks and if he does it's a quick 'I'm here' bark, if it carries on we move as we are too near for him, we do a figure of 8 and he calms again. He goes off lead in a secure area. His recall is improving. His nose is down and he is off until he is asked to come back. He is interested in his surroundings instead of being on high alert for scary things. We have had friends around. He barked but eventually settled. At least they got in the front door. There are so many things we can all do which we haven't done for 4 years. I'm slowly moving from night shifts to days. He is happy. He is losing weight. We are happy. We are losing weight as we are always out now. We are still working on some of his social skills and cars as he still thinks they need barking at and chasing off. Mark has always been at the end of the phone. We still work on the training plans he devised for us. We cannot thank him enough.
- Sharon Smithington